Making a complaint
If something has gone wrong, we want to put it right. Here is how to tell us and what happens next.
How we handle complaints
Tell us
Email team@saassetgroup.co.uk, call +44 1706 583899, or write to SA Asset Group, 1a Ramsay Street, Rochdale, OL16 2BX. Tell us what happened and how you would like us to put it right.
We acknowledge it
We confirm we have received your complaint and tell you who is dealing with it.
We investigate and reply
We look into it and send you our response in writing.
Complaints about finance: SA Asset & Commercial Ltd is an Introducer Appointed Representative of Forward Leasing Ltd (trading as Forward Group), which is authorised and regulated by the Financial Conduct Authority, FRN 922244. We act as a broker, not a lender. All finance is subject to status. If you are not happy with our final response to a finance complaint, you may be able to refer it to the Financial Ombudsman Service (financial-ombudsman.org.uk).
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Frequently asked questions
How do I make a complaint?
Email team@saassetgroup.co.uk, call +44 1706 583899 or write to 1a Ramsay Street, Rochdale, OL16 2BX, and we will try to put it right. Complaints about finance are handled under Forward Leasing Ltd's complaints procedure: SA Asset & Commercial Ltd is an Introducer Appointed Representative of Forward Leasing Ltd (trading as Forward Group), which is authorised and regulated by the Financial Conduct Authority, FRN 922244. We act as a broker, not a lender.